eSewa and eSewapasal are sister organizations under the parent company F1soft. While eSewa is the first and most popular payment gateway in Nepal, eSewapasal is an upcoming ecommerce platform formed after merger of the former bhatbhatenionline and F1 Soft.
We are an online store and our office is at Kupondole, Lalitpur. It is not possible to see the product physically. However, you have to option of returning the goods at the time of delivery if you find it is not as per your order.
Once you have added all the items you would like to purchase in the cart, you click the checkout button, you have the option of signing in or checking-out as a guest. Once you fill in your personal details, delivery address and the shipping option, you are directed to the payment page. There, you can select eSewa as your payment option. You need to agree to the terms and conditions which will redirect you to the eSewa portal. Once you enter your eSewa login credentials, you can confirm your payment with sufficient funds in your account.
We have the options of Cash on Delivery, Card on Delivery, Credit/Debit/Prepaid Cards (National/International - Visa/MasterCard), eSewa payment gateway for Nepal only and PayPal for international payment. Payments in USD are not allowed other than using PayPal.
We follow seven days refund policy. But for returns, the product must be in the original packaging and must be unused. Delivery charges will be applicable for all returns and shall be deducted from the refund amount. However, we don’t return perishable (cakes and others) and food items.